My So-Called Dive Life
9/7/2006 - Please read re: hotels when diving the Oriskany..BEWARE!
Hello Fellow Divers and Bloggie Friends,
I had plans to dive the USS Oriskany in July, but due to a change in my plans, I had to cancel. I had reservations at Ashton Inn and Suites. I cancelled my reservation a full 3 days in advance (and their cancellation policy is 24 hours.)
I noticed in July that I had been charged and called immediately. I was told they had my cancellation on record, they were sorry and I would have my card refunded.
2 months later, faxed credit card receipts, and unfulfilled promises of resolutions, and I still have not received a refund. Not only that, I was treated very rudely by the staff at Ashton Inn and Suites. I was told that I must have fabricated the cancellation number (that I was told in July was listed in their records) and they refuse to refund my $94.78. (This person also refused to give me her name.)
So....when making reservations, I would be highly suspect of doing business with this facility or giving them your credit card. And I would encourage everyone to explore other lodging options in the area. If this has happened once, it will happen again. And if you have to cancel, plan on being out a nights stay, even if you keep all copies of your records, as I did.
Of course I've disputed it with the credit card company, and am confident I'll receive a satisfactory outcome. I've also filed a complaint with the Better Business Bureau as well as looking into a complaint with the Consumer Fraud Division of the District Attorney's Office for Escambia County. (Obviously, I'm ticked. It's not the money..it's the principle. And the money. That's a day on a dive boat!!)
But just wanted to warn anyone who wants to go dive this site. I want to go! Very soon! But will certainly be finding other lodging!
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